By: Andy Stanley
Accolades are always an honor—particularly when they come directly from our clients. And thanks to our customers, DDC Advocacy recently achieved the highest rate of customer satisfaction for our grassroots and PAC software in the 2012 Client Satisfaction Review of Public Affairs Software released by the Public Affairs Council. How do these, and related results, reflect our offerings—and our work moving forward? Read on to see how these positive findings only fuel our determination further to bring the best to our clients.
The Results Are In
Among all full-service firms featured in the Public Affairs Council survey, including Aristotle, Vocus, and CQ Roll Call, our software proved to be a cut above. But while our products are the backbone of many PAC and grassroots programs, it’s also DDCA’s team of professionals that are making a difference for our clients. Here, we scored highly, too. According to the survey, more than 80% of clients awarded DDCA top scores indicating they are “Very Satisfied” with our company’s training, customer service, and follow-up.
This feedback is a barometer of how our products are serving our customers, how our tools stack up against other full-service PAC and grassroots providers, and how proficient and adept our customer service is in meeting client needs. Naturally, we are thrilled by the results of this survey. And we take it as an opportunity to reflect on what sets our products and service apart, as well as how DDCA’s unrelenting commitment to our clients drives our determination to continuously enhance our offerings.
A Roadmap for Innovation
As the Vice President of Product Management, I take my stewardship of DDCA’s suite of products very seriously. And I know Mat Newfield, our Senior Vice President of Operations, feels the same commitment to excellence in his management of DDCA’s technical and services teams.
We have an overarching roadmap for our technology solutions and we are steadfast on this course. We have a dedication to always improving and customizing our service to a diverse array of clients with complex grassroots and PAC programs. We are always investing in and innovating our products. And one of the key reasons our products are so successful and sophisticated is because our software is built by experts, for experts.
For example, DDCA’s PAC professionals are lawyers, FEC experts, and PAC managers who understand every facet of what it takes to run an effective and compliant PAC. This team exclusively uses our software, contributes to its refinement, and therefore ensures it’s highly effective for other PAC professionals. Similarly, our firm manages large-scale, highly complex grassroots campaigns—and therefore understands firsthand the technological infrastructure essential to support and advance these efforts.
Unrelenting Dedication to Our Clients
We are always striving with our software and service to excel beyond our client’s expectations. We are focused on listening to our customers, and making our products and service better based on their feedback. DDCA is proud of our diverse client base, and through our work with them on multiple projects with highly nuanced and specific needs, we continue to evolve our offerings. DDCA thanks our clients for the privilege of working with them, and is proud of the level of satisfaction they expressed in the Public Affairs Council survey.
The survey is available through the Public Affairs Council, a non-partisan, nonpolitical association for public affairs professionals, representing more than 600 member companies and organizations.
Tags: Advocacy, Compliance, Grassroots, PAC, Technology